_Mark_ (eichin) wrote,

More Jobs!

We're still trying to find a support engineer. This is tricky because so many people with support on their resumes are good at regurgitating training and (more usefully) "giving good phone" - our support people need to be able to diagnose complex systems issues, often over the phone (though you've got all the local systems you need to duplicate and root-cause the problem); work closely with engineering; figure out the system from manuals and stories - if you're motivated enough you can put time into *building* training programs, but we don't have formal training yet... customers are actually reasonably sophisticated early-adopter types, but the problems run from network/install issues, integration issues, all the way to linguistic questions. Talk to me directly, or email me at work...
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